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WORK EXPERIENCE
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Irwin Financial Corporation, San Ramon, CA
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April 2008 - November 2008
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ITS Enterprise User Account Administrator
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Responsibilities:
- Creation, modification, and termination of Active Directory user accounts and business application accounts
- Administration and maintenance of user and group e-mail distribution lists, voice-mail lists, and other related user group responsibilities
- Responsible for training documentation of the user request process including the required authorization forms and approvals
- Coordination of regular reviews of infrastructure and key business application user access by the appropriate IT and business personnel
- Provided phone support to troubleshoot system, AD User account/password, AD Group Account access related problems
- Fulfillment of Service Requests submitted through the Help Desk, facilitated through the use of the Heat Call Tracking system.
- Producing evidentiary documentation for Auditors and Regulators from AD and Heat
- Support and coordination of other departmental objectives and projects as necessary
Accomplishments:
- Standardization of Enterprise User Account Naming Convention
- Documented Enterprise Account Administration procedures such as: New User Account Set-up, Termination process, User Group Access process & requirements, Modular Messaging set-up in Active Directory, Creating User Profiles, Citrix Profiles & Postini Accounts.
- Designated trainer for Enterprise Account Administrator via Webex
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Irwin Home Equity, San Ramon, CA
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Jun 2004 - Feb 2008
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Business Analyst, Associate
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- Performed application migration requests which included: code, program, parameters, document, web migration updates/changes from Staging to Production environment
- Documented migration changes and gathered information for Internal and Fed auditing purposes
- Involved in the development and presentation of the IT Vendor Management Policy workflow process
- Responsible in assisting IT Vendors manager with the Due Diligence and Approval Process, facilitating and gathering/distribution of physical and electronic documents such as Activity Risk Forms, Due Diligence Worksheet, Vendor Security questionnaire, GBLA Confidentiality Agreement, Non-Disclosure Agreement, Contingency Plan Form, Approved/Attested Contracts and other related documents to ensure the fulfillment of VMP Requirements
- Communicate with appropriate groups/individuals/departments including IT Vendor managers , Business Owners, Legal department to fulfill VMP Requirements
- Software License Management duties included: Software license renewals/upgrades; Tracking of software license agreements/information; Updating the Software Library MS Access Database; Requesting quotes from various software companies or software resellers
- Performed data analysis of monthly and quarterly User Security Access Reports required to fulfill Internal & Federal security requirements to comply with various regulations including Sarbanes Oxley; Prepared, Gathered and Delivered evidence requested by auditors and examiners
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Irwin Home Equity, San Ramon, CA
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Jun 2001 - Jun 2004
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Telecommunications Coordinator/Associate Systems Engineer
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- Responsible for maintaining, coordinating, processing and the completion of all IS Requests
- Performed monthly analysis and audit of invoices and billing
- Managed/Maintained telecom billing and monthly summary/comparison reports used for yearly budget
- Updated and maintained MS Access database for company wide telephone directory
- Documented telecommunications processes/procedures; Performed daily voice systems backup
- Coordinating, scheduling and fulfilling telecommunications requests for adds, moves and changes
- Provided wireless features and functionality services information and support to wireless users
Telecommunications System/Wireless Phones used:
Avaya Intuity Audix System, Avaya Definity Communication System, ACD, Avaya Call Management System (CMS), CenterForce Optimizer, Nextel/Sprint Wireless Phones
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Analysts International Corporation, Concord, CA
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Sep 1999 - Nov 2000
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Technical Recruiter
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- Provided technical recruiting services for a major consulting companies; Reviewed various job requirements to fulfill customer/employer requests; Used various Internet search engines to locate qualified candidates for job requirements; Formatted resumes, checked references and negotiated rates; Pre-screened, Pre-qualified and interviewed potential candidates; Excellent follow-up and ongoing contact with current, past and future candidates.
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Analysts International Corporation, Walnut Creek, CA
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Feb 1999 - Sep 1999
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IBM Project Coordinator
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- Assisted in coordinating the overall preparation of the bi-weekly Executive Status Summary Report; Roll up individual site plans to an overall plan; Research and documented the Y2K Readiness of vendor applications; Contacted and collected data from vendors; Data analysis from web sites for vendor information; Stored, updated and maintained vendor information in MS Access database
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ANALYSTS INTERNATIONAL CORPORATION , Walnut Creek, CA
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Jun 1998 - Feb 1999
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IBM Resource
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- Initial point of contact for Site Project Managers for several project sites in the U.S. for potential candidates; Staffed 10 Project Site test teams & managed 285 resume submittals for 35 positions; Coordinated development of job descriptions, reviewed resumes, screened & coordinated interview schedules; Communicated with all levels of personnel, vendors IBM Procurement regarding job requirements
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Analysts International Corporation, San Ramon, CA
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Nov 1997 - Jun 1998
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Chevron Customer Site Manager
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- Worked onsite as a liaison for IT and other Operating Companies to staff various positions; Created job descriptions for various open positions; Communicated with vendors to ensure proper submittal procedures are being followed
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New Boston Systems, Concord, CA
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Jun 1996 - Nov 1997
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Technical Recruiter
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- Placed technical consultants on a contract basis in medium to large corporations; Responsible for running reports from EZAccess database
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Chevron Information Technology Corp., San Ramon, CA
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Jun 1986 - Apr 1993
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Service Management Analyst
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- Provided technical support for hardware, network and applications software to worldwide users in a mainframe environment; Provided on-line and telephone updates on system and applications status; Documented problems and resolutions, recovery procedures and turn-around time; Maintained and updated the problem tracking system; Assisted computer Security Administrators in setting up new users, authorizations and allocations; Processed Email requests for new VM user ID's and disk related problems
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Chevron Refinery Company, Richmond, CA
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Jun 1981 - Jun 1986
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Remote Job Entry Operator
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- Oversee the operation of computer hardware systems, ensuring 24 hour system remote site is up an operational; Monitor the control console and respond to operating and computer messages; Run daily/monthly refinery reports and distribute reports to the appropriate departments; Maintain logbooks or operating records, listing each job that is run and events, such as machine malfunctions, that occur during each shift; Contact the helpdesk to report any application or system related problems
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